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Tools overview

Available tools and what they do.

  • fetch_initial_chat_guidelines
    • Enable this feature to provide the assistant with initial guidelines, including important information about your shop and products.
    • This ensures the assistant is well-informed before starting any conversation. Customize this information on the configuration page.
  • get_categories
    • (from get_product_properties) Enable this feature to allow the assistant to retrieve and present available shop categories, including their URLs, names, and breadcrumb structures.
  • get_chatbot_name
    • Enable this feature to allow the assistant to retrieve and use its name in conversations for a more personalized user experience.
  • get_countries
    • Enable this feature to allow the assistant to provide users with a list of available countries, useful for shipping and localization purposes.
  • get_date_time
    • Enable this feature to allow the assistant to provide users with the current date, time, and timezone information, ensuring accurate and timely responses.
  • get_delivery_times
    • Enable this feature to allow the assistant to inform users about the estimated delivery times for products or services.
  • get_faqs
    • Enable this feature to allow the assistant to retrieve frequently asked questions (FAQs) and provide customers with quick, relevant answers based on your stored FAQ data.
    • Customize this information on the configuration page.
  • get_manufacturer
    • (from get_product_properties) Enable this feature to allow the assistant to provide users with detailed information about the manufacturers of your products.
  • get_meta_information
    • Enable this feature to allow the assistant to access and share metadata about your shop, such as contact details, opening hours, and FAQs. Customize this information through the dynamic data field on the configuration page.
  • get_order_status
    • Enable this function to allow the assistant to retrieve the details of a customer's order using the order number and zip code.
    • This feature ensures the assistant can provide relevant order information, such as order status and tracking code, without sharing private customer details like names or contact information with OpenAI.
    • The response will include only the order status and, if available, the tracking code.
  • get_payment_methods
    • Enable this feature to allow the assistant to provide users with information about the available payment methods in your shop.
  • get_product_details
    • Enable this feature to allow the assistant to fetch detailed information about specific products using their product IDs or numbers, offering users comprehensive product details.
  • get_product_properties
    • Enable this feature to allow the assistant to retrieve and utilize product properties, manufacturer names, and categories to enhance product search and filtering capabilities.
  • fetch_url
    • Enable this tool to allow your assistants to retrieve the content of URLs.
    • These URLs can be stored in text format in the corresponding fields that manage content for assistants.
  • go_to_url
    • Enable this feature to allow the assistant to redirect users to specific URLs or paths within your shop based on user requests.
  • product_search
    • Enable this feature to allow the assistant to conduct product searches based on user queries, with the ability to filter results by categories, properties, price range, and sorting options.
  • log
    • Enable this feature to allow the assistant to log issues or suggestions encountered during conversations.
    • This helps improve the chatbot's knowledge base and enhance overall service quality.
  • search_logs
    • Enable this feature to allow the assistant to search for existing log entries using specific tags before creating new logs.
    • This prevents duplicate entries and ensures that previous issues are properly referenced.
  • tags_for_logs
    • Enable this feature to allow the assistant to retrieve available tags that are necessary for both the 'log' and 'search_logs' functions.
  • get_unresolved_logs
    • Enable this feature to allow the '5 Elements Backend Assistant' to automatically retrieve the latest unresolved public log entries—up to 5 user queries that have not yet been answered.
    • This functionality helps ensure that customer questions are identified and addressed promptly, streamlining your support process while reducing manual effort.