Features Overview
The NextGen OpenAI Chatbot offers a comprehensive set of features designed to enhance your customer experience and reduce support workload.
Core Features
🤖 AI-Powered Chat Interface
What it does:
- Provides intelligent responses to customer inquiries
- Maintains conversation context across multiple messages
- Supports natural language understanding
Key capabilities:
- Product recommendations based on customer needs
- Order status inquiries
- General store information
- Technical support questions
How it works:
- Integrates with OpenAI's advanced language models
- Uses your store's product catalog for accurate responses
- Maintains conversation history during the session
🔍 Natural Language Product Search
What it does:
- Understands complex product queries in natural language
- Provides intelligent search results with explanations
- Filters products based on multiple criteria
Example queries:
- "Show me red cotton t-shirts under €20 in size L"
- "I need a waterproof jacket for hiking"
- "What laptops do you have for gaming under €1000?"
Benefits:
- Increases product discovery
- Reduces search frustration
- Improves conversion rates
🌍 Multilingual Support
What it does:
- Automatically detects customer language
- Responds in the customer's preferred language
- Supports dozens of languages out of the box
Features:
- Automatic language switching
- Mixed-language conversation support
- Culturally appropriate responses
🔒 GDPR Compliance & Privacy
What it does:
- Provides privacy-friendly chat experience
- Offers optional local storage with user consent
- Ensures data protection compliance
Privacy features:
- Local chat history storage (optional)
- No personal data sharing with AI
- Transparent data usage information
- Cookie consent management
Advanced Features
📝 Contact Form AI Assistant
What it does:
- Provides AI assistance for contact forms
- Suggests answers before form submission
- Reduces unnecessary form submissions
How it works:
- Customer starts typing in a textarea
- "Ask AI Live Support" button appears
- AI provides instant answers
- Customer can still submit form if needed
Benefits:
- Reduces support ticket volume
- Provides instant customer satisfaction
- Maintains form fallback option
🎨 Customizable Appearance
Avatar Options:
- Female avatar (default)
- Male avatar
- Custom avatar upload (240x240px)
Loading Indicators:
- Multiple color options (Blue, Dark, Golden, Red, Green)
- Separate settings for chat and delete actions
- Animated SVG loaders
Layout Options:
- Configurable scroll button position
- Responsive design for all screen sizes
- Theme integration
🔧 Intelligent Product Integration
Product Search Capabilities:
- Search by name, description, properties
- Filter by price range, categories, manufacturers
- Sort by relevance, price, popularity
Product Information:
- Detailed product specifications
- Pricing and availability
- Images and descriptions
- Related product suggestions
Category Navigation:
- Hierarchical category browsing
- Smart category suggestions
- Breadcrumb navigation support
User Experience Features
💬 Interactive Chat Interface
Chat Controls:
- Minimize/maximize chat window
- Clear chat history
- Toggle fullscreen mode
- Disable animations (accessibility)
Message Features:
- Delete individual messages
- Copy responses
- Scroll to top functionality
- Message timestamps
Status Indicators:
- Online/offline status
- Message counter
- Typing indicators
- Loading states
📱 Mobile Optimization
Responsive Design:
- Optimized for all screen sizes
- Touch-friendly interface
- Compact mode for smaller screens
Mobile Features:
- Swipe gestures support
- Optimized keyboard handling
- Mobile-specific layouts
♿ Accessibility Features
Accessibility Support:
- Screen reader compatibility
- Keyboard navigation
- High contrast support
- Reduced motion options
ARIA Labels:
- Proper semantic markup
- Screen reader announcements
- Focus management
Backend Features
📊 Usage Analytics
What you can track:
- Number of conversations
- Most common queries
- Response quality metrics
- User engagement patterns
Benefits:
- Identify knowledge gaps
- Optimize chatbot performance
- Understand customer needs
🛠️ Advanced Configuration
Content Filtering:
- Category blacklists/whitelists
- Property group management
- Manufacturer filtering
- Description length limits
Performance Optimization:
- Search result limits
- Response caching
- API usage optimization
- Content optimization
🔐 Access Control
Authentication Options:
- Public access (default)
- Registered users only
- Customer group restrictions
- Role-based access
Security Features:
- API key protection
- Request rate limiting
- Input validation
- Error handling
Integration Features
🔗 Shopware Integration
Native Features:
- Product catalog access
- Category structure integration
- Customer account integration
- Order information access
Theme Compatibility:
- Automatic theme adaptation
- CSS customization support
- Custom styling options
🌐 External Integrations
OpenAI Platform:
- Assistant management
- Function calling support
- Model selection
- Usage monitoring
Third-party Tools:
- Webhook support
- API extensions
- Custom tool integration
Performance Features
⚡ Optimization
Speed Optimizations:
- Lazy loading
- Response caching
- Efficient API calls
- Minimal resource usage
Cost Management:
- Token usage optimization
- Request batching
- Smart caching
- Usage monitoring
📈 Scalability
High-Traffic Support:
- Concurrent user handling
- Load balancing ready
- CDN compatibility
- Performance monitoring
Coming Soon Features
🚀 Planned Enhancements
Advanced AI Features:
- Voice input support
- Image recognition
- Sentiment analysis
- Predictive responses
Integration Expansions:
- CRM integration
- Email marketing tools
- Social media platforms
- Analytics dashboards
Enhanced Customization:
- Visual editor
- Template system
- Advanced theming
- Custom workflows
Ready to explore? Check out the User Guide to learn how to make the most of these features.